After Sales Department, prudhomme S.a

Please contact our after-sales department via our website or by phone

Your situation*:
The state of your invoice*:
* Obligatory fields

You mentioned the wrong items on the order - you want a regular exchange
  • Please send us a Purchase order for the right materiel precising that it is a exchange on the PO #…
  • As soon as you received the good material please send us back the wrong one
  • We will edit a credit note on the 1rst order that will be deducted from the invoice of the 2nd order

Is it complicated? A nice scheme is better than a long explanation

OPTION A: THE 1ST INVOICE IS NOT PAID

Wrong
order
Order 1 Return of the order 1
Right
order
Order 2 Invoice 2

Of course, this predicament is possible provided you required an exchange as soon as you received the order and if you return it to us within 15 days.

OPTION B: THE 1ST INVOICE IS PAID

Wrong
order
Order 1 Invoice 1 Invoice 1 is paid Order 1 is returned Credit note 1 (no shipping charge)
Right
order
Order 2 Invoice 2 - Credit note 1 = shipping

You mentioned the wrong items on the order – there will be an appreciation
  • Make your request by email, fax or telephone and we will make an offer for the new materiel
  • Send us your new PO precising that it an exchange on order PO #…
  • We will edit a credit note on the 1st order and invoice the 2nd one.

Is it complicated? A nice scheme is better than a long explanation

OPTION A: THE 1ST INVOICE IS NOT PAID

Wrong
order
Order 1 Return of the order 1
Right
order
Order 2 Invoice 2

Of course, this predicament is possible provided you requested an exchange as soon as you received the order and if you return it to us within 15days.

OPTION B: THE 1ST INVOICE IS PAID

Wrong
order
Order 1 Invoice 1 Invoice 1 is paid Order 1 is returned Credit note 1
Right
order
Order 2 Invoice2-Credit note1=appreciation

The material is faulty
  • Inform us of the problem by email, fax or telephone
  • Fill a restitution form and send it to us as soon as possible¹
  • We will send you the new material
  • We will ask you to send us back the material so that we can find the cause of dysfuntionning
! Our products are guaranteed between 6 month and a year. If we find out that the material was opened or shows alterations or defects due to malicious handling. All the rights to reject a material under guarantee are reserved. ¹ For AMC, EM150, RC150 please call directly our After Sales Department.

We mistakenly sent a wrong material
  • Inform us of the problem by email, fax or telephone
  • Fill a restitution form and send it to us
  • We will send you the new material
  • You send us the wrong material.
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